PHOTOBANK HELP

 

 

Browsers
- Use with suggested browsers: IE 6+ (Windows), Firefox 2+ (Windows/Mac), Safari 3+ (Mac)

 

 


 

Registering*
- You will be sent two emails, the first confirming your registration request and the second confirming your approval.
- Your Approval email will contain a link to set your password.
- If you do not receive these emails, please check your spam folder.

Please be aware that sharing your username and password with anyone else is against Discovery policy.
Neglecting to abide by this policy can lead to deactivation of your account or legal action.

 

 


 

Login
- When you register, you will create a username. A "Set Password" email will be sent to you.

 

 


 

Searching
- Simple Search: Enter your search data into the search field in the upper right of the page, then click the search button.
- Advanced: Click "Advanced" under the search button. Filter by Network, Program and Episode. (See Q&A for Legacy Networks and Generic Photography)

Download Tutorial PDF

 

 


 

Navigation / Previewing images
- Login: You must log in to be able to view or search any images.
- Search / View Thumbnails: Search via the Network links in the left-hand navigation bar, or via the simple / advance search located at the top-right of the home page.
- View Large Previews: Click on Thumbnails to view Large Previews. 
- Thumbnail Metadata: Program Name and Rights Usage are displayed under each Thumbnail. Mouse over the "i" to view Description and Comments.
- Large Preview Metadata: Filename*, Image Class, Network, Program, Rights Usage, Comments and Description are displayed to the left of the image.
*Some long Filenames will not display completely on the thumbnail. To view the complete Filename, please load the Large Preview.

Download Tutorial PDF

 

 


 

Downloading
- Comps: For Low Res comps, select image(s) by checking the box in the upper left corner of the image and click the Comp button at top left of page.
- High Resolution: Click the green download arrow under the thumbnail or for multiple images, select the files, and click the Download button on the top left of page.
- Restricted: Images marked "Restricted – Need to request" cannot be downloaded directly. To request Hi Res, see "Requests" section below.
- Low Res: Images marked  "Low Res – Need to scan" cannot be downloaded directly. To request Hi Res, see "Requests" section below.

Download Tutorial PDF

 

 


 

Delivering / Instant Send
- Select your image(s), then click the Send button at the top of the page. (this will pop up the Instant Send tool)
- Enter your recipient's email address(es).
- Edit the email text if desired.
- Add a Watermark to the delivered images. (Optional) (If yes, choose yes and type in the desired watermark text)
- Choose Image Size. (Original, 5x7 or 8x10)
- Choose Send As. (
Download link: Emails a Download Link to a zip file) (Attachment: Attached files within the email*)
*Some email clients will block large attachments.

Download Tutorial PDF

 

 


 

Requests
- Add image(s) to a request: Select image(s) and click the +Request button to add to an existing Request or to add to a new Request.

- Request Types:*
  - Download Request: 1)Add images to a request. 2)Edit the request info. 3)Set the request type to "Download". 4)Fill in needed info. 5) Submit the request. 
  - Print Request: 1)Add images to a request. 2)Edit the request info. 3)Set the request type to "Print". 4)Fill in needed info. 5) Submit the request. 
  - Scan Request: 1)Add images to a request. 2)Edit the request info. 3)Set the request type to "Scan". 4)Fill in needed info. 5) Submit the request. 
  - Press Upload Request: 1)Add images to a request. 2)Edit the request info. 3)Set the request type to "Press Upload". 4)Fill in needed info. 5) Submit the request. 
*Each request can only contain one Type (Download, Print, Scan, Press Upload). Create separate requests to handle different Types of requests.

Download Tutorial PDF

 

 


 

Lightboxes
- Create: Click on the My Lightboxes link at the upper right of the page. Then click the +NEW lightbox button. 
- View: Click on the name of your lightbox on the My Lightboxes page. 
- Requesting from a Lightbox: Select images within your Lightbox and click the +Request button to add to an existing Request or to add to a new Request.
- Sharing Lightboxes: Lightboxes cannot be shared with other users. Instead, you can send the files to another user by choosing Instant Send.

 

 


 

Other Sites
- Royalty Free Imagery (Link located in the left-hand nav bar)
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Press Web  (Link located in the bottom nav bar)
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Digital Media Center (Link located in the bottom nav bar)
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Discovery Creative (Link located in the bottom nav bar)
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Image Tracker (Link located in the bottom nav bar)

 

 


 

FAQs
Q: Looking for program imagery from networks such as Travel Channel, Discovery Kids, Discovery Times Channel, BBCAmerica?
A: Click on "Legacy Networks", choose program title from dropdown.

 

Q: Looking for non-program-related images?
A: Click on "Generic Photography", choose "Generic" , and select from the dropdown called "Collections" (i.e. CORE Images, Jeff Foott, Wolfgang Bayer)

 

Q: Looking for cost-free previously purchased royalty-free images from Getty and Corbis?
A: Click on the link "Royalty-Free Imagery" on the home page which will take you to Getty Media Manager.  If you don't have an account, please register.

 

Q: Need help with stock photo research or need additional program images?
A: Click here to open Image Tracker job. Or access via Portal > Tools Catalog.

 

Q: I downloaded, but did not get all the images that i selected?
A: You may have selected some "Restricted" or "Low-Res" images which can not be downloaded directly. They need to be requested. Once your request has been approved, you will receive a download link via email.

 

* If you need help searching in Photobank in general, please contact your network photo producer or you can contact us at  photobank_assistance@discovery.com